This rental agreement governs your client relationship with Gorg Balloons Jamaica, also known as "We," "Us" or "Gorg Balloons." By accepting it electronically or otherwise, you, or the "Client," agree that you will rent the equipment enumerated within the separate contract invoice that we provide you per that document's terms and this Agreement’s conditions, including:
BOOKING, PAYMENTS AND REFUNDS
You must pay the reservation cost in full to confirm your rental booking. If you need to cancel an already-booked reservation, you agree to pay cancellation fees amounting to:
- Within 30 days of your scheduled event, we will refund 100% of your money.
- Within 15 days of your scheduled event, we will refund 50% of your money.
- Within 7 days of your scheduled event, we will refund 0%.
Services will not begin until the balance is paid in full. Gorg Balloons requires access to the venue at least 90 minutes before the event and 60 minutes after the event for breakdown.
You agree that once we have dispatched rentals from the Gorg Balloons warehouse, refunds won't be granted under any circumstances. You also agree that you’ll pay for all of the services and equipment that we provide, including any damages, losses or modifications that you or your agents make.
A valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services as outlined above. The credit card will be charged if changes are made the day of the event, such as added services, labour or additional items are requested or required. If you submit a cheque that is subsequently returned, you will be required to pay in cash or credit card only. A $5,000 fee is assessed on all returned checks. Late payments – refers to any payment not received 30 days prior to the event date. Cheque payments are not accepted the week of the event for private events.
Payment for Damaged/Missing Items
When you return your items Gorg Balloons will cheque the items in. If damaged items are not paid for within 7 days, the credit card on file will be billed, unless payment arrangements have been set up with the owner.
We are happy to deliver within the corporate area of Kingston & St. Andrew or neighbouring area of Portmore St Catherine. Our delivery charges begin at $6,000.00. Additional charges are based on distance, time and travel expenses.
Delivery fees include:
- Driving to your venue.
- Delivering all the rental items.
- Setting up all backdrops or balloons.
- Driving back to the Gorg Balloons
- Returning to your venue to pick up items after your event.
- Driving back to the Gorg Balloons
- Time and labour to unload the vehicle and place the items back in the warehouse.
For styling, an additional charge may be included based on your needs.
Items can be dropped off up to 6 hrs before the event and must be picked up within 24 hours after.
If items are not available or accessible upon pick-up, another day's rental fee will be charged, and customer will have to schedule another pick-up time. If you, the renter, will not be available during pick-up, it is your responsibility to coordinate with the venue to ensure all items are in the correct location for pick-up.
- Round Trip Delivery: Delivery fees are assessed based on a two-trip basis (one to deliver and one to pick-up). If additional trips are required, you will automatically be billed. A responsible party (you or another adult 18 years of age or older) must be present upon delivery to sign the delivery slip and accept the items suitable for use.
- Please be specific about the delivery details of your location prior to making the reservation.
- Client Set-up: (on applicable items) If you opt to perform the set-up yourself, all rented items including accessories and small parts must be placed back into proper containers, and cleaned if necessary.
Upon receiving a delivery, you or your duly authorized agent must verify it in person. You agree to sign off with a Gorg Balloons staff member acknowledging your receipt of the delivery and assumption of responsibility for the equipment.
If you receive equipment in a damaged or otherwise unusable state, you agree that you'll provide us with written or telephone notification before your event commences. You also waive your right to seek refunds or any other credits for such rentals if you fail to notify Gorg Balloons of the problems in writing before the event. You acknowledge that we won't accept order modifications or equipment exchange requests after our delivery representatives have vacated the drop-off location.
If you, your family members and friends are opting to decorate yourself or use your own decorator, such person(s) are also required to abide by our guidelines, but you (the client) will be held responsible for damaged or missing items. Outside balloon decorations are strictly prohibited.
ACCEPTABLE RENTAL USAGE
You agree not to sublease, rent out or otherwise attempt to loan for remuneration any equipment that you rent from Gorg Balloons.
You will not be granted access to our rental items with the intention of using outside balloons or balloon artists.
YOUR RESPONSIBILITIES CONCERNING DAMAGED EQUIPMENT
During the rental period, you agree that you'll cease using the equipment as soon as it becomes unsafe or you observe it in a state of disrepair. You will notify us of the hazard immediately and continue taking reasonable steps to prevent persons and properties from sustaining injury or damage until our representatives personally relieve you of responsibility for the items.
LOSS, DAMAGE AND DESTRUCTION FEES
If any equipment suffers damage, loss or destruction, you agree to pay Gorg Balloons the entirety of the necessary costs to replace it at retail value. Gorg Balloons may let you pay the repair expenses for compromised goods at our sole discretion if we deem it possible and practical to restore them to their original pre-rental state.
We reserve the right to charge $5,000 service fees for each occurrence of damage, including intentional modifications such as stapling, glueing or nailing. We will also bill you for any items that require excessive cleaning.
Gorg Balloons does not issue refunds for inclement weather. Should bad weather or wind become an issue, the client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. Always have an indoor backup space. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If Gorg Balloons arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss placement options. Please always provide an additional contact name and number should you be unavailable the day of your event.
Orders and Changes
All order/service changes must be placed in writing or emailed to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. Changes will not be facilitated on the day of the event. Substitutions are allowed with a 14-day notice.
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. You would not be obligated to pay the balance of your invoice unless you placed a special order for an out-of-stock item that was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account.
Customer agrees to the Rental Terms and Conditions. Any cancellations or changes must be received no later than two weeks before the event date. ALL PAYMENTS ARE NON REFUNDABLE.
We are honoured to be helping you celebrate your special day. Thank you so much for choosing us!