FAQs

Like most businesses, we have some FAQ (or Frequently Asked Questions) we would like to answer to help you better prepare for your balloon order and upcoming event.

How long do balloons last outdoors? Expand

Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affect the lifespan of the balloons.

How long will my helium balloons float? Expand

All of our helium balloons will float for at least 3 days if indoors but may last longer.

How long do balloons last indoors? Expand

Many air-filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space.

How do I pay for my decor? Expand

For balloon decor or balloon bouquets, once your order is finalized, an invoice will be emailed to you with a payment link, you are to follow the instructions to make payment with a debit or credit card. If you prefer to pay via a wire transfer, you may request our banking details. Confirmation of payment is required to secure delivery date and balloon colours.

For companies and businesses, we understand a cheque may need to be processed for payment.  If a deposit payment cannot be made before the event date, a purchase order will be required and payment made no later than 7 days after the event.

Do prices include removal of the decor? Expand

No. An additional fee will apply. Please notify us when booking your decor if a take down and removal is needed.

Can I pick my balloons up from you? Expand

No. We offer balloon decor for delivery only.

What is the delivery fee? Expand

Delivery fees depend on the delivery location and time of day.

What is your cancellation policy? Expand

If you choose to cancel your reservation with us within 30 days of your scheduled event, we will refund 100% of your money. If you cancel within 15 days of your scheduled event, we will refund 50% of your money. If you cancel within 7 days of your scheduled event, we will refund 0%.

Can I meet with you at my event space? Expand

Yes.  An  on-site consultation is possible for larger events at a mutually convenient time prior to the event date.

What locations do you offer your services? Expand

We provide balloon décor to the Kingston & St. Andrew area along with neighbouring St. Catherine area. We are also available to travel nationwide for large events.

How can we contact you? Expand

We work via email or Whatsapp in order to exchange photos and will only exchange pricing in writing. This is also for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at other event locations or after business hours.

I bought some balloons from somewhere else, can you inflate them for me? Expand

No, we can not guarantee the quality of balloons not provided by us. Other brand balloons may be defective or burst during or after inflation. The balloons we use is of top quality and is the longest lasting balloons on the market.

How far in advance should I place my order? Expand

Orders should be placed as early as possible. Balloon designs are to be booked no later than 2 weeks in advance. Based on your colour preference, it may not be guaranteed that we have your request in stock.

How far in advance should I make a booking for my balloon bouquet? Expand

To avoid the disappointment of not having your items available or your date available, please book with us as early as possible. We do not offer same-day delivery.

Why can’t I purchase balloons from you to release them at my event? Expand

Balloon releases are another way of littering. When using helium inflated balloons, always make sure they are weighted down to prevent them from being inadvertently released. Keep in mind, when a balloon is released, they will eventually end up somewhere, creating trash.

We stand with NEPA by encouraging that balloons be weighted, not released outdoors, and disposed of properly when broken or deflated.  Whether it’s a single balloon or hundreds, let’s keep them from flying away.

I got my balloons from you, now what? Expand

Keep balloons fun and be responsible! When handling balloons, always remember:

​Do not leave children unattended with balloons. Balloons and/or embellishments, including but not limited to deflated balloons, balloon string, ribbon, etc. can be a choking hazard for all children 0-8 years old.

• Never release balloons into the atmosphere.
• When you’re done enjoying your balloons, cut the ends and properly dispose (especially foil balloons). ​​
• Never inhale helium gas.
• Always secure helium-filled balloons with a weight.

Is there a minimum order amount for bouquets? Expand

Yes, the amount is $3,500 plus delivery fee for Delivery within Kingston & St. Andrew area. These amounts are subject to change during holidays.

Please read for outdoor events: Expand

For outdoor events, we always recommend shaded and non-windy areas for balloon installations. Keep in mind latex balloons are biodegradable which means they oxidize and turn matte (foggy) over time. It’s best to use lighter colours for outdoor events such as pearl balloons, pastel balloons or chrome balloons. We absolutely do not recommend using dark colours outdoors such as black, dark blue, purple etc.

The Wind and Rain are not in our control; that said, in some cases, we cannot guarantee an outdoor installation depending on weather conditions the day of. Please ensure there is a backup space for your outdoor events!

Refunds & Returns Expand

In the unlikely event that there is a problem with your order at the fault of GorgBalloonsJamaica and we are unable to come to an agreed solution for re-delivery we will refund your purchase in full.

If incorrect information is submitted on an order form, GorgBalloons Jamaica will not be held responsible.